Google Business Profile (GBP), formerly Google My Business, is one of the most powerful tools for improving your visibility in local search results and Google Maps. Here are seven advanced strategies to help you rank higher and claim the top spot in local search rankings.
1. Claim and Verify Your Google Business Profile
Claiming and verifying your GBP is the essential first step to gaining visibility on Google Maps and local search results. However, this step can sometimes be overlooked or done incompletely.
- Verify your business ASAP: The longer you delay verification, the longer you miss out on potential visibility. Google uses the verification process to ensure that your business exists and is operational. It typically involves receiving a postcard with a code, but depending on your business category, you might be eligible for phone or email verification.
- Check for duplicate listings: Unclaimed or duplicate listings can hurt your rankings. To find and resolve duplicates, simply search for your business name or address on Google Maps and merge any existing listings.
- Optimize your categories: Choose the most accurate category for your business. Google allows you to select both a primary category and additional ones, so make sure to cover all relevant services or products.
2. Optimize Your Profile Information
Once you’ve claimed and verified your profile, the next step is to fully optimize your GBP information to increase your chances of ranking higher in search results.
- Use a consistent business name: Your business name must be consistent across all platforms—on your website, social media profiles, and other local listings. Inconsistent naming can confuse Google and lower your ranking.
- Write a compelling, keyword-rich description: This is your chance to tell potential customers what you offer. Use relevant keywords that potential customers are searching for in your description. Avoid keyword stuffing, but include phrases that naturally describe your services and products.
- Update your hours regularly: If your hours change for holidays, events, or seasons, update them to avoid any penalties or confusion. Google prioritizes businesses that provide accurate and timely information.
- Leverage multimedia: Images of your business, team, products, and services play a critical role. Businesses with photos on their Google Business Profile receive 35% more clicks to their website and 42% more requests for directions. Consider adding virtual tours or 360-degree images, which engage customers and give them a feel for your location.
3. Encourage and Manage Customer Reviews
Customer reviews are essential for building your online reputation and improving your local search rankings. Google places significant weight on reviews when determining search rankings.
- Encourage every customer to leave a review: Don’t just wait for good reviews to roll in organically. Actively ask satisfied customers to leave feedback by including a review request in your email receipts, newsletters, or directly after a service is completed.
- Create a review acquisition strategy: A structured review collection strategy can significantly improve the quantity and quality of reviews. This can include sending personalized follow-up emails to customers with a direct link to your Google review page.
- Respond to all reviews: Whether reviews are positive or negative, always respond. Thank customers for their feedback and address any concerns mentioned. Google also favors businesses that actively engage with their customers.
- Deal with negative reviews professionally: Negative reviews can tarnish your reputation, but they can also be an opportunity to show your commitment to customer service. Respond to them professionally, and offer solutions or explanations where appropriate.
4. Regularly Post Updates and Offers
Google allows you to post updates on your GBP, much like a social media platform. Regular posts can help keep your business active in the eyes of Google and customers, which can improve your local search ranking.
- Post frequently: Google favors businesses that post regularly, as it signals an active business. Post updates, promotions, or important news at least once a week. Highlight special offers, events, or new products to keep your audience engaged.
- Optimize your posts with CTAs: Every post should have a clear call to action (CTA). This could be something like “Learn More,” “Call Now,” or “Visit Our Store Today.” These CTAs make it easier for customers to interact with your business directly through Google.
- Utilize high-quality images: High-quality images increase engagement with your posts. Use images that represent your products, services, or business events to attract attention.
- Promote local events: If your business is involved in or sponsoring any local events, this is a great opportunity to showcase your connection to the local community. Google prioritizes businesses that show community involvement.
5. Utilize Google Business Profile Features
Google Business Profile offers a variety of features designed to help your business stand out. Using these features effectively can improve both user experience and your local rankings.
- Enable messaging: Activate the messaging feature, which allows potential customers to ask you questions directly. Fast responses increase customer satisfaction and can also lead to more leads. Make sure you monitor the messaging feature to respond quickly.
- Answer FAQs: Use the Q&A section to preemptively answer questions customers frequently ask. This not only helps potential clients but also adds additional keyword-rich content to your profile, which can improve SEO.
- Highlight attributes: Google allows businesses to add attributes like "Women-owned," "LGBTQ-friendly," or "Veteran-owned." These attributes help you appeal to specific demographics and improve visibility for searches with those preferences.
- Add service menus: If you provide specific services (e.g., plumbing, repairs, etc.), detail them in a service menu on your profile. Google allows you to break down services into categories, making it easier for potential customers to see what you offer.
6. Ensure NAP Consistency Across the Web
NAP stands for Name, Address, and Phone number, and ensuring this information is consistent across the web is critical for local SEO. Google’s algorithms look for consistency when ranking local businesses.
- Audit your online presence: Periodically audit all mentions of your business across the web,
- including on social media, directories, and review platforms, to ensure the NAP is exactly the same. Even minor differences like abbreviations or misplaced words can affect your local SEO.
- Use local citation tools: Tools like Moz Local, BrightLocal, and Yext can help you manage and update NAP information across multiple platforms at once, ensuring uniformity and accuracy.
- Check for old listings: If you’ve changed locations or phone numbers in the past, check for outdated listings that could confuse customers or search engines. Claim and update any incorrect or incomplete profiles.
7. Implement a Local SEO Strategy
Optimizing your GBP is just one part of a successful local SEO strategy. To fully maximize your visibility, integrate GBP optimization into a broader local SEO effort.
- Target local keywords: Conduct keyword research to identify popular local search terms related to your business. For example, instead of just "plumbing services," try "plumbing services in [city]." These keywords should be integrated into your website content, metadata, and blog posts.
- Create locally focused content: Writing blog posts or creating landing pages focused on your local area can boost your ranking for geographically relevant searches. For example, write about local events, customer success stories, or "best-of" lists relevant to your industry.
- Earn local backlinks: Backlinks from local websites signal to Google that your business is relevant to the local area—partner with local businesses, influencers, or organizations to create backlinks that direct users to your website.
- Use schema markup: Implement local business schema markup on your website to help search engines understand your business location and services better. This can improve your chances of appearing in rich snippets and local search results.
Bonus Tip: Track Performance with Google Insights
To ensure the effectiveness of your strategies, use Google Insights to track how your GBP is performing. This data will provide you with valuable insights into how people are interacting with your listing and which strategies are yielding the best results.
- Analyze search queries: Google Insights will show you what search terms are bringing users to your profile, helping you refine your local SEO strategy further.
- Monitor customer actions: Track how many people are requesting directions, visiting your website, or calling your business. Use this data to understand which areas need improvement.
By delving deeper into these advanced strategies, you’ll increase your visibility on Google Maps and in local search results, bringing more traffic and customers to your business. Remember, maintaining a strong local SEO presence requires regular updates, engagement, and strategic optimizations to keep your profile at the top of the rankings.